Privacy Policy

Purpose of this Privacy Policy

Teamson UK Ltd. are committed to protecting and respecting your privacy. Teamson UK Ltd. takes the privacy of its users seriously. This policy together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.teamson.eu you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protective Directive and GDPR acts, Teamson UK Ltd. is a company registered in Europe. Our company registration number is 10653521 and our registered office is Unit G, Stafford Park 12, Telford, Shropshire, TF3 3BJ,United Kingdom. 

Should you have any concerns, and you would like to speak to us in relation to any concerns you have, please contact us by email at support@teamson.co.uk or telephone at +44 1952 916050.

This version was last updated on 05.07.2023 and can be obtained by contacting us.

Our site will contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information we may collect from you

We may collect, use, store and transfer different kinds of personal data that you give us through our site or by purchasing from us, corresponding with us by phone, e-mail or otherwise about you which we have grouped together as follows:

• Identity Data includes full name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card details.
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our sites.
• Profile Data includes your username and password, purchases or orders made by you.
• Usage Data includes information about how you use our sites, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 If you subscribe to a mailing list that we maintain (including an email subscription list), you can ask us to remove you from that list at any time by using the “unsubscribe” facility referred to in our message to you, or sending us an email with your details via Contact Us. We will comply with that request as soon as we reasonably can. However you should understand that sometimes we may have begun distributing a mail-out before we can process that request, and in those circumstances, you might still receive that mail-out. Customers have the right to request to see the data held on them at any time and to delete this data. Teamson UK will respond to this request within 14 working days. Before Teamson UK shares or deletes the requested data, the requestor will be required to validate their identity, Teamson UK  will request two of the following options; Email linked to their Teamson UK account, Postcode, Date of last order or Telephone number associated with the account.

Whether or not you wish to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. In addition, we may need to contact you via phone or email, questions, or issues specific to your order even if you have opted to not receive marketing communications from us.

Using Your Contact Information

As above, we use your contact information to provide you with the services you request as well as for analytical and marketing purposes when the law allows us to, such as:

• Confirming, sending, and tracking your order, subscription, or registration.
• Communicating with you about your order, return, refund, subscription, or registration.
• Analysing preferences, trends, and statistics to improve our service to you.
• Informing you of our new products, services, and offers; and
• Providing you with other information from and about Teamson UK Ltd, including personalised marketing communications.

We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

We only share your contact information with companies that do things to help get your order to you, or back from you, such as payment service providers, warehouses, order packers, and delivery companies. We do not, and will not, sell any personal data that directly identifies you to any third party.

Social Media

If you have mentioned or tagged one of our brands in a social media post, we will accept this as permission to use the image/s which you have posted and OR commented on our websites globally and marketing materials. We will not share the image/s with any other third parties.  You release Teamson UK Ltd. from any obligations to pay you for the use of your pictures with the above-described uses.

 

Opting Out Of Marketing

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know as soon as possible at +44 1952 916050 or via email at support@teamson.co.uk.  Please be sure to include your full name, email address, mailing address, and phone number and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.  You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product experience or other transactions. It might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.

Cookies

Cookies are small files or data that your computer stores when you visit a website. These cookies are essential for the running and operation of a website and enable you to shop online. The information they collect helps you to view and purchase items online easily and securely. They prevent fraud and remember your online log-in details, previous pages and/or products viewed which helps to ensure that any future products offered as related products or through advertising are suitable for your needs. We do not, however, use cookies to collect or record any personal data that may be submitted on the website, it is purely for monitoring viewings and purchasing purposes only.

To browse and buy online at Teamson.eu, you will need to enable cookies. By using our website, including making an enquiry/order or logging in, you are consenting to the use of cookies as explained above.

Security

Our policy is to process personal data about you in accordance with applicable EU data protection laws and rights of individuals. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Inline with GDPR 2018 we have internal processes designed to safe-guard data and mitigate a data breach. We securely store data on GDPR compliant service providers.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. You are responsible for keeping this password confidential. Teamson UK Ltd. do not have access to this password and can only provide a reset if requested by the customer. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact Us

Should you have any questions or feedback about this notice, would like us to stop using your information or have a complaint, please don’t hesitate to contact our customer care team who will be happy to answer any questions you may have.

You can contact us by email at support@teamson.co.uk, telephone at + 44 1952 916050 or by post at:

Teamson UK
Unit G, Stafford Park 12, Telford, Shropshire, TF3 3BJ.
United Kingdom